K-Mystic

Refund policy

Last updated: 25 October 2026. This page is part of our Terms of Service.

The short version

If a purchase was not worth it to you, tell us within 30 days and we refund it in full. No form, no reason required, and it does not matter whether you used the credits.

What can be bought

Both are one-time payments. Nothing renews and nothing is charged later. The locked sections on your reading (10-year cycles, the year-ahead outlook, love and marriage) are not for sale yet; a purchase does not include them.

How to ask for a refund

  1. Email hello@k-mystic.app from the address you used at checkout, or include the receipt from Dodo Payments.
  2. Say “refund”. A sentence about why helps us improve, but is optional.
  3. We confirm by email within 2 business days. The money returns to the payment method you used, normally within 5–10 business days depending on your bank.

Any unused credits from that purchase are removed when the refund is issued.

Who issues the refund

Checkout and receipts are handled by Dodo Payments, our merchant of record. The refund is issued through them, which is why it shows on your statement under their name, the same as the original charge.

If something went wrong

Paid but no credits? A question that failed mid-answer is never charged, and a question that was charged but not answered is refunded automatically as a credit. If anything else looks off, email us with the time of payment; we would rather fix it in an hour than have you wait.

Your legal rights

This policy is in addition to any rights you have under the law where you live, including consumer protection rules in the EU, UK and Korea. Where those rights are broader than this policy, they apply. We ask that you contact us before opening a dispute with your bank: a refund from us is faster and simpler for both of us.

Jusang Company (주상컴퍼니) · Business registration no. 250-45-00644 · Mail-order business registration no. 2022-서울용산-1609 · Terms · Privacy

Refund policy — K-Mystic